Downtime is the biggest enemy of any production-driven industry. That’s why BENZ Inc., a technological leader for the production of innovative machining heads for the metalworking industry, operates its own specially designed Preventative Service and Maintenance Program to help its US and Canadian customers’ keep their production lines running smoothly.
“BENZ, Inc.’s Preventative Service and Maintenance Program backs our tooling and aggregate systems with a quick and accurate system of forward-thinking services and responsive, time-sensitive repairs,” explained Chuck Shive, Technical Services Manager. “We provide our US and Canadian customers with quick, friendly assistance from factory-trained technicians and one-year product warranties on repairs. The costs for our parts and services are highly competitive with any/all third party repair companies, and only original OEM replacement parts and components are utilized, resulting in minimization of downtime.
BENZ Inc. provides local sales and service within the US at 8325 J Arrowridge Blvd. in Charlotte, NC. In Canada, local sales and service are provided from MEC Inc. at 665 Laurent Street, Granby in Quebec. On-site service is also available upon request.
Customers can choose from quarterly and annual preventative maintenance plans designed to provide economical service and maximize process efficiency while minimizing unscheduled downtime. Through this preventative maintenance plan, a customer’s angle heads will be rebuilt and restored to full working condition following a detailed evaluation.
This preventative maintenance program also features an Individual Crash Package that keeps machine downtime and lost profits to a minimum. It is highly recommended for customer-specific solutions, and covers regular wear and tear as well as special parts.
BENZ Inc’s repair service features fast and professional tool damage analysis and will report its findings and repair recommendations within five working days. General maintenance or refurbishing is available by request and all reconditioned BENZ units have a renewed one-year warranty. Standard repair service turnaround is two weeks, although BENZ Inc. offers a special 72-hour Expedite Service designed to help customers minimize downtime.
BENZ Inc. is the technological leader for the production of innovative machining heads for the metalworking industries. The company manufactures tooling in Germany and offers sales and support for North America through its subsidiary, BENZ Inc., from its NC headquarters. For more information Contact us or call 704-529-5300.